Contact information
Contact information
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Use this contact information to reach us when you’re ready.
Aetna contacts — U.S.
Aetna Member Services
Call with benefits-related questions, Monday through Friday, 8 AM to 6 PM CT.
Aetna Member Services — Medicare plans
Call with benefits-related questions, Monday through Friday, 8 AM to 6 PM CT.
1-800-367-6276 (option 1) (TTY: 711)Aetna Pharmacy Services
Get help with questions about prescriptions.
CVS Caremark® Mail Service Pharmacy
Have maintenance medicines sent directly to your home.
24-Hour Nurse Line
Talk with a registered nurse about a health question or concern, 24/7.
1-800-556-1555Aetna Behavioral Health
Get support to feel better emotionally.
Aetna Back and Joint Care — with Hinge Health
Virtual physical therapy and coaching at no cost to you
Coming January 1, 2025
Aetna Lifestyle and Condition Coaching
Health coaching for over 40 lifestyle and medical conditions
Coming January 1, 2025
CVS Weight Management
Customized support to optimize effectiveness of weight loss medication
Coming January 1, 2025
Additional contacts — U.S.
AbleTo
Get support for dealing with major life events.
Quest Diagnostics
Contact your biometric screening preferred provider.
Inspira Financial
Contact your FSA, HSA and HRA administrator.
Teladoc Health
Consult with a doctor by phone or video chat, 24/7.
Hello Heart
A free program to help lower blood pressure and heart risks
Coming January 1, 2025
Contact information — Overseas employees
Aetna International Member Services
Call with benefits-related questions, 24/7.
1-888-506-2278 (outside the U.S., via AT&T + access code)
1-813-775-0189 (direct or collect outside the U.S.)
Email: AIService@aetna.com
AetnaInternational.comCVS Caremark® Mail Service Pharmacy
Have maintenance medicines sent directly to your home.
Inspira Financial
Contact your FSA, HSA and HRA administrator.
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