Contact information
Contact information
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Use this contact information to reach us when you’re ready.
Aetna contacts — U.S.
Aetna Member Services
Call with benefits-related questions, Monday through Friday, 8 AM to 6 PM CT.
Aetna Member Services — Medicare plans
Call with benefits-related questions, Monday through Friday, 8 AM to 6 PM CT.
1-800-367-6276 (option 1) (TTY: 711)Aetna Pharmacy Services
Get help with questions about prescriptions.
CVS Caremark® Mail Service Pharmacy
Have maintenance medicines sent directly to your home.
24-Hour Nurse Line
Talk with a registered nurse about a health question or concern, 24/7.
1-800-556-1555Aetna Behavioral Health
Get support to feel better emotionally.
Aetna Lifestyle and Condition Coaching
View your extras with a US plan.
CVS Weight Management
View your extras with a US plan.
Customized support to optimize effectiveness of weight loss medication
New as of January 1, 2025
Additional contacts — U.S.
AbleTo
Get support for dealing with major life events.
Quest Diagnostics
Contact your biometric screening preferred provider.
Inspira Financial
Contact your FSA, HSA and HRA administrator.
Teladoc Health
Consult with a doctor by phone or video chat, 24/7.
Contact information — Overseas employees
Aetna International Member Services
Call with benefits-related questions, 24/7.
1-888-506-2278 (outside the U.S., via AT&T + access code)
1-813-775-0189 (direct or collect outside the U.S.)
Email: AIService@aetna.com
AetnaInternational.comCVS Caremark® Mail Service Pharmacy
Have maintenance medicines sent directly to your home.
Inspira Financial
Contact your FSA, HSA and HRA administrator.
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