Know your choices when you need immediate medical care
When something unexpected comes up, there may not be time to make an appointment with your primary care physician (PCP). Get to know your options for care, so you can save time and money when it matters most. Visiting the ER is your most expensive option and should be used only for true emergencies. Learn more about all your care options below.
Teladoc — $ (available for post 65 retirees too as of 1/1/2018)
Waiting hours or even days for an appointment with your doctor is over! With Teladoc you can be connected to a U.S. board certified doctor or pediatrician within 15 minutes, any time of day, 365 days a year, for just a $10 copay.
Teladoc isn’t meant to replace your primary care physician, but it’s a fast, easy way to talk with a doctor who can help diagnose, treat and write prescriptions, when appropriate, for non-emergency issues such as:
- Cold and flu symptoms
- Ear infections
- Respiratory infections
- Skin problems
- Urinary tract infections and more
Use Teladoc when you:
- Need care and your doctor is unavailable
- Are considering the emergency room for a non-emergency issue
- Are on vacation, a business trip or away from home
Register for Teladoc today!
Filling out forms when you’re sick is no fun. Register ahead of time so you’ll be ready when you need it most. You have three ways to register:
- 1. Online at www.teladoc.com
• Click on “Register” in the purple Member box.
• Enter your information exactly as you have provided it to your NAF employer. For example, if your name is James, you can’t complete Jim in the First Name section.
• Once you have completed the requested information, click “No. I don’t know my username.” It will default to “My employer or insurance provider offers me access to Teladoc.” Leave this box checked.
• Under “Who is your Employer or Insurance Provider?” enter “Department.”
• Click on your NAF, then click "Continue."
If the data you entered does match, it’ll request that you enter your account information. Complete the required information and click on “Set Up My Account.”
If the data you entered doesn’t match the data that Teladoc has, you’ll get the message “We are unable to verify your eligibility. Please call 1-800-TELADOC (835-2362) for further assistance.” At this point, please call Teladoc.
- 2. By phone by calling 1-855-TELADOC (835-2362).
- 3. Download the Teladoc app from the App StoreSM or Google PlayTM.
Please note: Teladoc may not available in all states, and is not available overseas.
Walk-in Clinic — $$
A walk-in clinic is for non-emergency, minor health issues. Often found in grocery stores and pharmacies, they‘re not meant to replace your PCP and the average wait time is less than an hour. Walk-in clinics can treat many health conditions such as:
- Colds and flu
- Ear infections
- Minor insect bites
- Poison ivy
- Routine allergies
- Strep throat and more
Walk-in clinic cost: $30 copay per visit.
Find a walk-in clinic near you: Log in to www.aetna.com and click "Find Care", then click on the "Urgent Care" icon.
Urgent Care Center —$$
Urgent care centers provide acute care for serious but non life-threatening situations. Many urgent care centers offer X-ray, imaging and lab services. The average wait time at an urgent care center is 1-2 hours. Visit an urgent care center for conditions such as:
- Burns and rashes
- Cuts and minor lacerations
- Sports injuries and more
Urgent care center cost: $30 copay per visit.
Find an urgent care center near you: Log in to www.aetna.com and click "Find Care", then click on the "Urgent Care" icon.
Emergency Room (ER) — $$$
The Emergency Room (ER) is for emergencies that can pose the risk of permanent impairment or endangering your life. Using the ER for non-life-threatening issues is your most expensive option. And, the average wait time is can be up to 4 hours.
Visit the ER for serious conditions such as:
- Chest pain or severe pain
- Difficulty breathing
- Major trauma
- Severe abdominal pain
- Uncontrollable bleeding
- Other symptoms that may put your life at risk
ER cost: $350 copay per visit plus 50% of the cost for non-emergency care (after deductible.)
Using the ER for non-emergency care is very expensive. The more people use the ER for non-emergency care, the more it costs everyone — from providers to patients to benefit plans. That means it’s important to understand when it’s truly necessary to go to the ER.
Still not sure where to go for care? We can help!
- Start by calling 24-Hour Nurse Line at 1-800-255-2386. A registered nurse can help you decide where to go for care.
- Or, make an appointment with your Primary Care Physician (PCP). From annual physicals to getting that lingering cold checked, your PCP is your partner in health. No PCP? No problem. Use DocFind to search and compare nearby doctors. Just log in to your secure Aetna Navigator® website at www.aetna.com and click on “Find Care.”