NAF Contact Information

Need Assistance?

Benefit Resources

ResourcePhoneOnline

CONUS: Aetna Member Services

Call with benefits-related questions

1-800-367-6276 Email using the “Contact Us” link on any Aetna Navigator page

OCONUS: Aetna International Member Services

Call with benefits-related questions

1-888-506-2278
1-813-775-0189 (collect)
Email aiservice@aetna.com

Aetna Navigator

Use your secure member website to access DocFind, Member Payment Estimator and Price-A-Drug, take the Health Assessment and more
n/a www.aetna.com

Aetna Pharmacy

Get help with our prescriptions questions
1-855-387-8285 https://www.aetna.com/individuals-families/pharmacy.html/

Aetna Rx Home Delivery (mail order drug)

Enjoy the convenience of receiving your maintenance medicines sent directly to your home

1-888-792-3862  www.aetna.com 

Pharmacy Advisor

Talk with a pharmacist who can answer questions about your medications
1-877-418-4128 CVS Health Pharmacy Advisor

Teladoc

Consult with a primary care physician over the phone

1-800-Teladoc
1-800-835-2362
www.teladoc.com

Aetna Health Connections Disease Management Program

Talk with a nurse to get help managing a chronic condition

1-866-269-4500 n/a

24-hour Nurse Line/Informed Health Line

Talk with a nurse about a health question or concern, 24/7
1-800-556-1555 n/a

Aetna Mobile

Use all the best Aetna Navigator features wherever you go with this app

n/a  www.aetna.com/mobile
or text “Apps” to 23862

PayFlex

Flexible Spending Account (FSA) administrator for Army, CNIC, Exchange, Marines and NEXCOM

1-888-678-8242 www.payflex.com

ADP

Flexible Spending Account (FSA) administrator for Air Force

1-844-842-1400 http://www.spendingaccounts.info/

Quest Diagnostics

Metabolic syndrome/biometric screening preferred provider

1-866-697-8378 My.QuestForHealth.com